My Laser Doctor

Aesthetic laser repair · 24/7

Your laser is down.
Text us a photo.

We identify the exact machine, diagnose it against the manufacturer's own manual, and walk your staff through the fix — and when a technician is genuinely needed, we book the visit for you. We service the machine, so you can treat the patient.

Below is a real conversation, replayed — every step explained here.

My Laser Doctor · triage — Active now

This is an automated assistant from Laser Rx (not a person). Msg & data rates may apply. Reply STOP to opt out, HELP for help. Please send a photo of the equipment's label so we can identify it.

📷 [Photo of equipment label attached]

Reading the label…

Checking our device database…

Identified: Lumenis M22. Are you seeing Error Code 53 on the screen?

Yes, exactly. Error 53.

Error 53 is a cooling system fault. Have you checked the water level in the reservoir recently?

I don't know how to check that. I'm new here.

No problem. Look at the back of the machine. There is a transparent tube on the left. Is the water level between the two black lines?

It looks empty actually.

Got it — that's Error 53 with an empty reservoir, possible leak. This needs a technician on-site to inspect the cooling system.

Want me to call Lumenis for you?

Yes please!

Perfect! Calling them now. Give me like 10 minutes and I'll get back to you 👍

Checking your clinic's calendar for a good time…

Confirming a time with Lumenis dispatch…

Adding it to your calendar…

All set! 🎉 Got you booked with Lumenis for Thursday at 3:30 PM. I added it to your calendar and the tech knows exactly what to bring. Confirmation #LS-47392.

Recorded conversation — replayed, not live. Motion is reduced or not yet mounted, so the full exchange above is shown at once.

PHASE 1 · IDENTIFICATION

  1. 1. Staff Sends Photo
  2. 2. AI Decodes Image
  3. 3. Database Lookup
  4. 4. SMS Confirmation

PHASE 2 · DIAGNOSTICS

  1. 5. Staff Describes Issue
  2. 6. AI Diagnostic Q&A
  3. 7. Troubleshooting

PHASE 3 · DISPATCH

  1. 8. Request Technician
  2. 9. Confirm Request
  3. 10. Staff Confirms
  4. 11. AI Calls Mfr
  5. 12. Check Calendar
  6. 13. Book Technician
  7. 14. Add to Calendar

PHASE 4 · ANALYTICS

  1. 15. SMS Confirmation, logged

What the platform does

Six things you stop doing by hand

Photo-ID

Know the machine from one photo

Staff text a photo of the device label; vision AI resolves make, model, serial, warranty, and service history in seconds.

Diagnose

Manual-grounded diagnostics

The AI troubleshoots from the manufacturer's own service manual — cited, never guessed — and walks staff through the safe fixes first.

Dispatch

The AI makes the phone call

When a tech is genuinely needed, the platform calls the manufacturer, negotiates a slot against your calendar, and books it — staff approve with one word.

Fleet

Every laser, one screen

Uptime, open tickets, SLA, downtime, and cost across every location — live, in one pane, no spreadsheets.

Prevent

Maintenance before failure

Preventive-maintenance schedules per machine, tracked to completion — so the expensive emergency visit never happens.

Library

A manual library that grows

Certified technicians upload service manuals once; every clinic's diagnostics get smarter the same day.

See every feature, step by step

—

network-wide uptime

demo data

200

locations on one dashboard

demo data

500

lasers tracked, zero manual entry

demo data

Year-one target for a managed fleet: 30% less downtime, 20% lower service costs. Projected

See it work.

The same platform, seeded with a full fleet — 200 locations, 500 assets, eighteen months of history. Open it and click around.

Open the working demo